Terms and conditions

•  Interhotel transfers within Phi Phi will be arranged by the guest on their own and are not included in the tour package.
• For certain sightseeing activities, if a child’s height exceeds the permissible limit, any additional fees can be settled on-site
• Some hotels in Thailand may request a security deposit, which is typically refundable upon check-out provided there is no damage to the room.
• For SIC pick-ups, there is a 5-minute waiting time. Guests are urged to be in the lobby punctually; otherwise, it may be considered a no-show.
•  Upon arrival at the airport and after meeting the representative, there will be a waiting period of 15-20 minutes as the driver makes their way from the parking area.
• Pickup time in SIC transfers is subject to change +/- 30mins. However, please be ready and available for pickup at the mentioned time as the coach will not wait for more than 5 minutes for the guest.
• For island tour on private (PVT) basis, only the land transfers will be private. The boat/sea transfers will remain on a shared (SIC) basis. In case they wish to book a PVT boat the same will be separately charged.
•  Maximum waiting time for any PVT transfer is 20 mins. If the wait time exceeds the 20 min mark additional waiting charges will be applicable
• We will not be responsible for processing refunds for any unutilized services. Moreover, in case of no show no refund or rescheduling is applicable.

• Communication-

  Any communication directed at the address or made through/on the contact details such as e-mail id, cell phone/telephone no./fax no. of the Client as disclosed in the “Booking Form” or made to the travel agent through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not be responsible for any error on part of the mode of communication or the Travel Agent in this regard

  Hotels

  You will be out sightseeing most of the time and hence we have taken care to select hotels which are convenient and comfortable. Hence sometimes they may be located away from the city centre. Most of the rooms have private bath or shower. The hotels will either be those shown in the itinerary or of the same category. Due to trade fairs and conventions in the cities the hotels may be blocked out for more than 2 yrs in advance. In view of this you may have to stay in hotels further away from the cities and itineraries may have to be altered / amended. Since the rooms are comparatively small, we would recommend only 3 persons in one room for your own comfort. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway cot put in a twin room for the night. All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises / coach / Cruise / Airport / during travel or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same. Any damages caused to the hotel rooms / Coach / place of visit etc. during your stay/tour/visit, shall be borne and payable by you, and the company will not be liable for the same. Company is not liable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff. Rude or Unprofessional behavior of hotel staff does not come under the direct purview of the company and the company will not be responsible for the same. Facilities like mini bar, pay television channels, telephone etc are not complimentary and these facilities if used by the client have to be paid for by the client directly to the Hotel and such charges are not included in the tour cost. The client will have to abide by the check in /check out time of the hotel.

  Any changes made directly by the hotel come under their direct purview and we will not be liable for any compensation due to this change
  Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room. General check in time is usually 1400 hours and check out time is usually 1200 hours; early check-in and late check-out is subject to availability unless pre-paid and booked in advanc

  Condition of Travel

  • You agree to unconditionally abide, adhere and comply solely at your costs and expenses  to all laws, rules, notifications, Travel advisories, guidelines, directives, and communications issued from time to time by all or any Governments, Authorities, Ministries, Departments, Local Bodies in India or Abroad, related to your tour to the foreign destination and/or on your return from the tour to your home destination in India or Abroad including but not limited to Covid-19 Protocols on quarantine, vaccinations, etc. or in connection with any other Pandemic, epidemic, disease, condition, etc., which may be communicated by all or any Governments, Authorities, Ministries, Departments, Local Bodies in India or Abroad with or without notice at any point of time whether at the commencement of the tour, during the tour and/or on the completion of the tour, as the case may be
  • The rates are valid for minimum 02 adults travelling together at all times
  • The Client will have to strictly follow the Tour Program and return to India as per the tour itinerary. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time
  • In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services
  • The prices displayed have been calculated at the rate prevailing at the time of product development The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client. Any Visa cost fluctuations will have to be borne by the passenger
  • In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published
  • The company shall in no circumstances whatsoever be liable to the client for
    1. Any over stay expenses due to delay or changes in bus/ air/ trains / ship/ or cancellation of special bogie or other services due to sickness, weather conditions, strike, war or any other cause whatsoever
    2. Sightseeing missed & / or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situations which are beyond our control
    3. Any Loss/Damage of baggage by the Airlines/Hotels/Coach/Cruise
  • In the case of one or more but not all passengers signing ‘Booking Form’ it shall be deemed that others have duly authorized concerned signing passenger/(s)
  • Initial deposit just ensures only registration/participation on the tour but does not entitle any services like Tickets, Visas, and Hotel Accommodation until full payment has been received
  • We cannot endow with individual aid to any of the tour member for walking, dinning, getting on & off from any of the transport vehicle or other personal needs. So it is indispensable that a qualified companion must accompany such traveler who needs such assistance. In the absence thereof, such traveler will be joining the tour on his own risk and consequences
  • The client/Traveler must be of Indian Nationality and must have an Indian passport and his/her passport must be valid for at least 6 months subsequent to the scheduled date of return of the holiday (9 months in case of Malaysia and any other destination as informed from time to time by the Immigration Authorities)
  • Company solely reserves the right to publish group photographs of the passengers taken during the tour
  • Distance, temperature & pre/post tour accommodation prices mentioned are approximate & are subject to change
  • Photo of meals & sightseeing shown are only for reference & may change from actual meals served/ sights
  • In case company offers any adventures activities then it is significant to note that all the passengers should
    enjoy such activity/ ride at their own risk as such kind of adventure might be risky at times especially for heart patients, expecting women, people with Blood Pressure etc
  • In certain cases, the tour will be operated subject to a minimum number of passengers booking for the same. The services of a Tour Manager may be available in case of certain packages. In cases where the minimum passenger criteria is not fulfilled, you will be given an option of travelling on another day
  • We highly recommend a Travel Insurance to be purchas

  Loss / Damage

  Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences

  Meals and Special Request

  • The menus are pre-set menus provided for meals on the tour (if applicable). Unlike an airline, we cannot provide a special meal, nor do we guarantee a special diet to the client, we however reserve the right to change the meal arrangement if circumstances make it necessary to do so. In the event that the client wakes up late and misses the breakfast offered to him or the client is out on his own and reaches late or in case of delay of flights or for any other reason whatsoever the client misses any meal including breakfast offered to him, then no claim can be made for the meal/breakfast, which he has missed and not utilized. Special requests for room allocation, diet consideration on tour / cruise / flight etc. must be made in writing at the time of booking, but all such requests shall be subject to availability. The Company will not be held liable for claims of damages or consequential loss if the company is unable to process such requests for want of availability

  Privacy of Information

  • • We treat all the information furnished by you as confidential and will share only the necessary information with airline, hotels and other service providers who will provide the services to you during your tour. However we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory authority over the Company

    Deviations

  • • If you wish to travel in advance i.e., before the published departure date as mentioned or like to come back on a later date after the tour ends, there will be an additional charge that will be applicable (subject to availability of seats), provided the deviation date is intimated to us less than 40 days prior to departure date. If the deviation date is given less than 40 days prior to the departure date or if the tickets are already issued, the exact additional charges will be adviced to you on confirmation of the deviation date. The request for deviations should be given in writing to the company at the time of booking as these requests are subject to availability and we are not holding seats for the same. Taxes applicable extra. The deviation request will be subject to availability and payment for the same does not guarantee the date requested. In case the dates requested by you are not available; the company will allot alternate dates accordingly, subject to seat availability. However incase the client wants to travel on a particular date only, and the same is not available, the difference in amount has to be borne by the client

    Scope of Activity

  • • We are travel agents and holiday organizers only. The role of the company is that of an agent of the client to secure proper services for the tour from the independent contractors and service providers such as the airlines, shipping company, hotels, Coach etc. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned. We take care in selecting all the ingredients in your holiday; but because we only select them and have no control in operating them, we cannot be responsible for any injury, death, loss or damage, which is caused by the act or default or omission of the management or employees of any hoteliers, airlines, shipping company, coach owner / coach operator who are the company’s independent contractors arising outside our normal selection process

    The Holiday Price Includes and Excludes

  • • Please refer to the relevant section. All services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included

  Brochure Accuracy

  • All information given in this brochure is based on the information available at the time of publication. We reserve the right to change any brochure information before or after your booking the tour due to any events beyond our control. In case we are aware of any changes sufficiently in advance, we will notify you at the time of booking, otherwise our Tour Manager (if applicable) or Local representative will inform you of the changes. Major road works may necessitate route changes in the itineraries, Indian restaurants may close or change management, all of these may cause us to make changes in the itineraries. Where we know of these sufficiently in advance we will notify you, otherwise our Tour Managers (if applicable) or Local Representative will inform you of the changes on the spot. There are also very big fairs and exhibitions, where all the hotels are fully booked well in advance, and therefore it may be necessary to stay in hotels in other cities. This brochure along with tour is published in January 2017 for the tours commencing throughout 2017. All previous brochures, Letters and any other modes of circulation stand canceled with immediate effect

  Tipping

  • • Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard