Terms & Conditions

Terms & Conditions
Last updated: August 18, 2025

Welcome to Victoria Exotica Pvt Ltd (“Company”, “we”, “our”, “us”). By accessing or using vixotica.com (“Website”) or booking any services with us, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, please do not use the Website or our services.

1) Eligibility & Acceptance
You confirm that you are at least 18 years of age or are using the Website under the supervision of a parent/guardian, and that you have the authority to enter into a binding agreement. Use of the Website constitutes acceptance of these Terms and our Privacy Policy.

2) Scope of Services
We offer international travel-related services including tour packages, hotels, flights, cruises, visas, transfers, and activities (“Travel Services”). Certain services are provided by third‑party suppliers (airlines, hotels, DMCs, activity partners, etc.).

3) Quotes, Pricing & Inclusions
All prices are dynamic and subject to availability, change, and currency fluctuations until full payment and written confirmation are issued.
Unless explicitly stated, prices exclude city/resort fees, local taxes, tips, porterage, meals, optional tours, and personal expenses.
Government taxes, airline surcharges, and fuel charges may change without prior notice and will be borne by the traveler.
4) Bookings, Payments & Documents
Reservations are confirmed only upon receipt of the specified advance and/or full payment as per the invoice.
Payment schedules must be met; failure may result in automatic cancellation with applicable charges.
Final travel documents (vouchers/tickets) are released after receipt of full and cleared funds.
You must review all details (names as per passport, travel dates, inclusions) at the time of booking; discrepancies reported later may attract change fees or may be impossible to rectify.
5) Cancellations, Amendments & Refunds
Cancellation and amendment policies vary by supplier and will be as per the specific package/invoice. Refund timelines depend on third‑party policies and processing cycles.
No‑show, late arrival, or unused services are non‑refundable.
Partially utilized services are non‑refundable unless expressly stated otherwise in writing.
Processing fees, bank charges, and taxes are non‑refundable.
6) Visas, Passports & Travel Requirements
Passport validity, visas, transit visas, health/vaccination requirements, and entry permissions are the sole responsibility of the traveler.
We may assist with visa processing on a best‑effort basis; issuance or rejection is solely at the discretion of the respective consulate/immigration authorities.
7) Travel Insurance
Comprehensive travel insurance (including medical, baggage, trip delay/cancellation, and personal liability) is strongly recommended. Insurance is subject to the insurer’s terms and exclusions.

8) Itineraries & Changes
Hotels and services listed are indicative; similar or higher category alternatives may be provided if originally proposed services become unavailable.
Itineraries may be modified due to operational or safety reasons, weather, traffic, strikes, political events, or force majeure.
9) Force Majeure
We are not liable for failure or delay in performance due to events beyond our reasonable control including acts of God, natural disasters, epidemics, war, civil unrest, government actions, strikes, or technical failures.

10) Traveler Responsibilities & Conduct
You must comply with local laws, customs, and supplier rules. Any damage, fines, or penalties caused by you will be your responsibility.
Health conditions, mobility concerns, or special assistance needs must be disclosed before booking; additional costs (if any) will be borne by you.
11) Website Use & Intellectual Property
All content on vixotica.com (text, images, logos, trademarks) is owned by Victoria Exotica Pvt Ltd or its licensors and is protected by IP laws.
You may not copy, modify, distribute, or exploit Website content without prior written consent.
Unauthorized access, scraping, or interference with site functionality is prohibited.
12) Third‑Party Links & Suppliers
The Website may contain links to external sites. We do not control or endorse third‑party content and are not responsible for their policies or actions. All services fulfilled by third‑party suppliers are governed by their own terms.

13) Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for any claim shall not exceed the total amount paid to us for the affected service.
We are not liable for indirect, incidental, special, punitive, or consequential damages, or for acts/omissions of third‑party suppliers.
All travel involves risks; you accept such risks and responsibilities.
14) Privacy & Cookies
Your use of the Website is also governed by our Privacy Policy and Cookie practices. By using the Website, you consent to our data practices as outlined therein.

15) Communications Consent
By sharing your contact details, you consent to receive service communications, transactional messages, and, where permitted, promotional content via email, SMS, WhatsApp, or phone. You can opt out of promotional communications at any time.

16) Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Courts at New Delhi, India shall have exclusive jurisdiction. Parties shall first attempt amicable resolution through good‑faith negotiations before approaching courts.

17) Modification of Terms
We may update these Terms at any time. Changes are effective upon posting on this page. Continued use of the Website after changes constitutes acceptance.

18) Severability & Waiver
If any provision is held invalid, the remaining provisions shall continue in full force. Failure to enforce any right shall not be deemed a waiver.

19) Contact
Victoria Exotica Pvt Ltd
IST FLOOR, C- 279, INDUSTRIAL AREA, Mayapuri Industrial Area Phase II, Mayapuri, New Delhi, Delhi 110064
Phone: +91-9999343155
Email: reservations@vixotica.com
Website: vixotica.com